In this case it was worth doing as it fixed the problem. BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. I’ve since upgraded to a Ubiquiti kit. If you delete your account – your settings will be lost. If you can find a router which only allows connection to a "whitelist". 1. If you do encounter slowdowns in your network, it can be caused by a misconfiguration in your network or on one of your devices. Parental Controls - suggestions how to delete? I am temporarily using BT Mini Hub (after telegraph pole knocked down outside bringing all the lines down, and will not be normal broadband service for several more weeks at least). As was previously mentioned you don’t need to switch off the firewall you just need to switch off the 5ghz network on the Smarthub. From the app, click More then select Your wi-fi network. You may want to keep your Mini Hub plugged in to make. The easiest way to access the BT Smart Hub Manager is to type 192. BT Home Hub 4 and. We would appreciate it if you could take a couple of. I've tried rebooting the smart hub and trying in a different browser but there's no chang. Press then go to (Settings) at the top right of 1 month free, then £3. Flexible and affordable sim only deals with no contract. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. It helps protect every device connected to your BT Hub, or when you connect to a BT Wi-fi hotspot using your BT ID. Parental controls and PINs. No, this is a major upgrade from its predecessor, the Home Hub 5, that’s a compelling reason for BT customers to recontract. 1. 168. Here are some answers to help you. This is interfering with our Windows Server 2019 DHCP. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. There doesn't seem to be any way to set parental controls at all. Press then go to (Settings) (at the top right of your screen) and selectBT Sport; Mobile Plusnet Mobile; Sim only deals. The downside is that you'll have to modify the list each time you want to connect or block a new device. Step 3 – Select the app you would like to lock. Use a pin or paperclip to press and hold the recessed Reset button on the back of your hub for 15 seconds until the hub lights go out. - talk to your family with two-way audio. The latest firmware for the SmartHub 2 is: v0. But on the PCs I have changed the DNS settings to family shield with openDNS. Once activated, you will then be able to change your filter level to. To manage your settings, you need to log on to your BT account online. I receive emails saying they are ac. Home phone including Digital Voice; BT Mobile; Email. Tap Echo & Alexa and select the device you want to enable controls on. So, parental controls haven't worked since upgraded from copper to fibre and got a new Smart hub. Next, select the first device that you want to control and choose the days and times for which you want to set limits. Open a new web browser. Sadly he has. Coverage checker. or call 08454 123 662 from any other device. 1. Parental controls required on BT TV even though they're set to off Go to solution Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. The Account Holder needs to set up and maintain this service. Peel off and apply the pre-paid returns label on top of the original mailing bag label. 7. We regularly release software upgrades for our Hubs. 16. Click on the clock icon and set the times when the. A site is being blocked incorrectly by BT Parental Controls. Add devices using the add button and scan to locate the device (it must me on). Also bear in mind, if your kids are tech savvy you will never win. BT has launched BT Parental Controls to help protect children online, offering internet filters for. This is usually found in your mobile settings. 2. Low on minutes, data or texts? Just add one of our bolt-ons. Bear in mind that MAC filtering will only work if the MAC address of the connected devices does not change. Controls & Settings guide. This is so frustrating and can't be expected behaviour. Download Link - Direct Download, Instant Download. pausing the internet for your children during mealtimes or after bedtime). This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. Wi-Fi dead-zone killer; Superior Tri-Band Speed; Built-in smart hub. • Stop smart devices from sending traffic on internet (printers, etc). 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks ago Hi, I'm so sorry your parental controls have stopped working. You can adjust these settings in the mobile section of MyBT. We regularly release software upgrades for our Hubs. I am trying to override a blocked site but BT. They are easily over come and are device specific. Bolt-ons. Note: For parental controls to work correctly, your devices and apps must be up to. BT Parental Controls is a network based solution designed to help parents protect their children online. TV Content including BT Sport. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. 7 REPLIES 7. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. YouÕve got smart dual-band wireless The BT Home Hub 5 uses Smart Wireless to connect to the best signal on either the 2. It's a FREE service for all broadband customers that lets you filter the sites and content you don't want your family to see. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. They're now called Wi-Fi controls. ) (Make sure you’re connected to your home network. There have been a few issues with parental controls not activation due to data mismatch. SEE SUPPORTED ROUTERS BEFORE PURCHASE • Take Control of your WiFi. Before you go ahead, check out our tips for improving your wi-fi at home >. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. Its probably being blocked by parental controls or BT Web Protect. . Click on it and you will see a link to the parental control. I The hub manager settings and MYBT settings are all correct and the settings do not work. 99 a month, or £53. 5. 168. Received a shiny new smart hub two weeks ago. 1 of Echo Dot (5th Gen, 2022 release) Kids | Designed for kids, with parental controls | Dragon. Follow these easy steps to set up BT Parental Controls to block YouTube:WPS Unplug any existing broadband kit, then…. BT Parental Controls help keep your children safe online. If you change your settings, you’ll need to restart your handset. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. This will explain why the hub is losing the details you are putting in. To set up parental controls, you should: Log in to My BT. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Protects all devices (computers, laptops, tablets, iPads, mobile devices. 4GHz channel has a throughput of 289Mbps. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Web Protect and Advanced Web Protect. 5. Select Control wi-fi access for your devices to manage your screen time online. With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily. Find ‘Manage your extras’ towards the bottom of the page. 168. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. 3. Help & support We upgraded from a BT hub 5 to a BT smart hub 6 and since then the parental controls don't seem to be working, not sure it this is just a coincidence. I recently moved to a new hub (Smart Hub 2) & hoped that might help the situation, but it's still the same, al. Check BT Broadband status. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. (13 pages) Switch BT Home Hub Quick Start Manual. 02. To find out how to use it, just click on the dropdown for your Hub. Home phone including Digital Voice; BT Mobile; Email. 168. Unfortunately there are no current plans for parental controls on the BT Business hubs, though I fully appreciate the need, especially in the current climate, I do apologise about that. 254 in the address bar – this will open the Hub manager. Press then go to (Settings) at the top right of Version 1. TV Packages. I've successfully been using groups on the My BT app to control all the devices in my house, as different age kids go to bed at different times. The. Best Wishes. So I switched controls off for a while. Access control - Smart hub 2. BT Smart Hub and Ultrafast Smart Hub - switch on access controls. They are easily over come and are device specific. Parental controls not working. It’s easy to set up and manage, but included features. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. BT Parental Controls help keep your children safe online. Flexible and affordable sim only deals with no contract. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. Coverage checker. Follow these simple steps to permanently remove BT Parental Controls. Under General, tap Amazon Kids. BT Sport; Mobile Plusnet Mobile; Sim only deals. Sites such as Google are defined as 'Search Engines' and are not blocked by BT Parental Controls. indd 4 06/06/2017 11:48BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. Distinguished Sage Mark as New; Bookmark;. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. 3. BT knows being able to browse the web safely is important, especially if you have children – and with our free BT Parental Controls,we help to keep them safe online. . Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. With BT access controls you can manage how your device accesses the internet during certain times of the day. You can then set up your BT Smart Hub. Thanks Neil Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). From reading all the Q’s about this on this forum and the B. Simple. The default PIN is 1234. I'll swap it back later when the family are in bed and see if the safeguard settings work with my plusnet hub if not then I'll know it's not the BT hub that is the issue. Free parental controls can be installed on smartphones, tablets and laptops to keep your kids safe when using these devices. . Manage everything from location tracking to. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. You can set different time limits for different days of the week, so you can make sure they have enough time for school, homework, and other activities. You can then manage your BT TV account and change your Netflix plan. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. . These filters will also apply if you use your BT ID to log in to BT Wi-fi. . on 11-05-2020 03:27 PM. You need to change this to “Manual”. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. If your device supports WPS, press the button on your Hub –. If you have no need of Digital Voice, then any router with a PPPoE capable WAN port ( all the mainstream makes and models) will be just fine. . Pack your Mini Hub with all cables and instructions into the original box. For BT Access Control to work you need to switch it on. BT Parental Controls help keep your children safe online. on 11-05-2020 03:27 PM. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. Find the best signal location in your house - this is often near a window. TV & Broadband. 1. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Month 4 from £32. If it’s not use our hub light guide to get back online. . 02. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. . Coverage checker. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. Do I need to g. A scan will show all available SSIDs on the band that is currently in use. BT Smart Hub 2. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. Payment PIN help. 3MB/sec by a 10MB/sec margin, and its. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. 2. which is BT infinity and using the now tv app on xbox or pc. 168. Business-related Broadband. At this stage, you’ll be asked to enter your admin password. Coverage checker. From here you can: Set up a new PIN if you've forgotten yours. Scroll down to and click on the Manage your extras button. There is also a USB port. There are three re-defined levels of restriction: Light, Moderate and Strict, but you can tailor these levels to your own requirements. 0 Ratings. Shame it can’t handle tagged Vlans so you could restrict the limit on one while the other Vlans use separate credentials. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. 35 BT Smart Controls | Support | Terms and Conditions | @ British Telecom 2023 BT Parental Controls doesn't inspect content returned from a site, it looks at the URL and the category it has been assigned to. My previous address with an. All you need to know about your BT Business Smart Hub. Page 4 Aerial cable HDMI cable (not supplied) (connect to TV) BT Smart Hub Power supply cable (use power cable provided in box) Ethernet cable (connect your Hub to your TV Box) Page 5 Your remote Your remote uses Bluetooth to control. 6. You can change it at any time. Get started today. Low on minutes, data or texts? Just add one of our bolt-ons. You can use any router you like as long it is the appropriate type for the service you have. There are three predefined filter levels (strict, moderate and light) available or you can customise your protection. For example, you can control your children's internet use when you're not about. 0 Ratings Reply. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. Includes BT Virus Protect and a BT. Pause WiFi on individual devices or a group. Hi kimb1, BT Whole Home Wifi Mini system does not support scheduling (blocking certain devices from using the internet as specified times). . • Stop smart devices from sending traffic on internet (printers, etc). 0 Ratings 7 REPLIES 7. How to turn off BT Home Hub Smart Setup. Deco M9 Plus smart mesh WiFi system provides tri-band WiFi for homes up to 6500 sq. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. From the app, click More then select Your wi-fi network Select Control wi-fi access for yo. You can change it at any time. When I login online it says Parental Controls are active, although they’re not! Hence my kids have access to anything (mind you,. Protects all devices (computers, laptops, tablets, iPads, mobile devices. 02. You can then set up your BT Smart Hub. For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83. We’ll email or text you when your broadband is ready. As part of the Parental Controls service, we have automatically enabled Google and Bing SafeSearch. The default PIN is 1234. Good morning, thank you for the response! I have full fibre 500 I do indeed have the digital voice phone however, the phone is never actually used as we have our mobiles so I’m not really bothered if it doesn’t support the. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. Re: Smart Hub 2 - control wifi access open to abuse. - record clips and take snapshots of what’s happening when. My Smarthub keeps adding additional Mac addresses into the Access control page and then turning off all devices connected on wifi. Type 192. If you report a fault with your broadband, we'll send you a Mini Hub straight away at no extra cost. Payment by Direct Debit. As an alternative to upgrading to Halo. Coverage checker. 4. The GHI shows you how. g. There are a range of filters to choose from to block content and usage. BT Parental Controls allow you to restrict certain types of websites on. Home phone & Mobile. BT Smart Hub and Ultrafast Smart Hub - switch on access controls. It’s also important to consider installing anti-virus software and parental controls:HI, I recently upgraded to Fibre 300 and have the Smart-hub 2. Connect your new Hub 5 directly to your phone socket using the broadband cable (light grey ends) and filter. BT broadband. . The parental controls set for your Broadband Backup may be different to those on your normal hub. This will open the Hub Manager. Cancel anytime. It also supports BT’s Wi-Fi Controls feature which allows you to pause the internet for certain devices at specific times of the day (e. Mobile. Circle is now part of Aura, the leader in family online safety. Plug the ethernet cable (which comes from the SmartHub 2 LAN port) into a Wireless Access Point like a TPLink wa901n (although ideally one that supports both 2. And then risk losing the iPad completely. Hello , Newbie here. 99 for the year, and adds more sophisticated functionality to both security and parental controls, the latter being quite basic and mainly manual without. Use your parental control PIN to control access to programmes with an age rating. How to return the 4G Mini Hub. ThatÕs why we include BT Parental Controls free with all our broadband packages. You have been temporarily locked out. 1. . You may want to keep your Mini Hub plugged in to make. Restarting your Hub (or power cycling) is simply the controlled shutdown and switching back on of your equipment. Scroll down. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. Coverage checker. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Presumably this is BTs idea of a 'fix' to an underlying firmware bug which prevented access controls being saved. Any help would be most appreciated. Re: My BT App not showing Parental/Device controls in the app I was persuaded to upgrade my router to the latest Smart Hub 2. . The default PIN is 1234. Select Customise for the Range extender SSID and modify the name. Select your hub SSID, then Next. HI Josie. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT. 1. 4 and 5 Ghz). It will also keep nearly all parental controls on so kids are safe ish to search. It does have a "Pause All" feature, which will pause every device connected to the WHW network, but devices can't be excluded. e. RyanJames. However I kept waiting for it to come into effect and nothing. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. Options. I have seen other posts with similar issues and have tried the solutions recommended. Yes BT Home Hub 3. Non-BT business hub or router: It's preferable that you use a BT Business Hub. Trouble is, I can't see. Tap the wheel icon in the upper lefthand corner to open the device’s settings. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Although this is being looked at for a future firmware update. Someone posted an answer to a similar question which was a link to information, but that link does not work. 5. Smart Hub 2 - switch on Wi- Fi Controls. 12. Hi My Parental controls are set and active but do not block any sites on any devises in the house. Set up your card in minutes. I've tried rebooting the smart hub and trying in a different browser but there's no change. You can adjust these settings in the mobile section of MyBT. I'll send you a private message so you can get in touch and we'll be happy to help. Select the option to set up these controls and follow the on-screen prompts. There are a range of filters to choose from to block content and usage. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. TV Content including BT Sport. Once activated, you will then be able to change your filter level to. You can get BT Parental Controls by accessing them through your My BT account. • BT Hub/SmartHubs 4, 5 and 6 (Scheduling on SmartHub 6 models) • CenturyLink models. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. g. Our network reaches over 99% of the UK, so we've got you covered. 16. There are a range of filters to choose from to block content and usage. Simple. The BT Parental Controls don't serve my needs - I want to completely restrict internet access - not just some. With a built-in hub to control IoT devices (ZigBee/Bluetooth/WiFi), and. Please can anyone advise if there is a way to have parental controls using a BT smart business hub? I've used a helpful post from the forum to set the hub up and it's all working, but I can't seem to find any posts about parental controls. Once you’ve clicked on the device, the following screen should appear. Are you a business user?We’ll email or text you when your broadband is ready. 5. They were working fine before. 0 Ratings. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. Tap Devices in the bottom menu bar. Storage Humidity: 5%~90% non-condensing. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. They were working fine before. 1. Type 192. It's free for all BT Broadband customers. ThanksBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. I have a slight concern also that the other BT. Due to some special reasons such as application cache, security software protection, VPN encrypted connection, etc. Our app alerts you when there’s. If you are not able to. BT Business Smart HubParental Controls not working. It will also restore the web-based management settings to their default values. BT Smart Hub (088138) at great prices. Help & supportBT Parental Controls. Have a new hub coming so once recieved, will start from scra. @SteveoSteve. Turn on Windows 10 parental controls, then select Start > Settings > Accounts > Family & Other People > Manage Family Settings Online. There are a range of filters to choose from to block content. Network IP on Macbook now shown as 192. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. How do I turn off Smart set up on my BT Hub? Click Save. BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. TVS. In short, im with BT and I could not get access control to work on the so called Smart Hub. The Smart Hub 2 router has improved Wi-Fi performance compared to the original Smart Hub. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. 254 into the address bar (where you normally type the internet address; there’s no need for or just type the number directly into the address bar). Select Next. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. By using Broadband Backup, your BT Mobile parental controls will apply. The only solution I can see is unplugging and hiding the BT hub overnight but this is a pain to remember to connect it each morning. Then select Lock on the menu. 168. Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn them back on slide the. Choose your child’s device below to find step-by-step instructions on setting up parental controls. Enter your admin password. 35 BT Smart Controls | Support | Terms and Conditions | BT Smart Controls Version 1. My kids are way to smart (aren'tI've recently started using a Hub 4. Set up the Wireless Accces Point to have the same SSID and password as the SmartHub. There are a range of filters to choose from to block content and usage. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. I am the account holder. These filters will.